If you have forgotten your password or do not have access to your account due to other reasons, you may be able to get it back. In order to recover your account, you must reset your password using the following steps.
Click on the rank icon located at the top of the screen to access the profile section.
Click the "RESET PASSWORD" button located at the bottom of the screen.
Enter your username in the textbox located in the middle of the password reset window.
Click the "RESET" button located at the bottom-right of the password reset window.
After performing the steps above, this message will appear. An E-mail with instructions to change your password has been sent to the E-mail address registered to your account.
The E-mail will be sent immediately after you have reset your password. However, be advised that this may vary, depending on mail service, filter settings, blacklists and spam folders, which means you must allow up to 10 minutes for the E-mail to be sent.
If you have not received the E-mail within 10 minutes, there may be some technical issues, which which means that resetting the password again will not help. In fact, you are not able to reset your password more than once per day, to prevent issues and delay with the mail service. If the password reset feature is not working, create a topic in this appropriate section of the forum where you must include the following:
- Username of the account you wish to recover.
- E-mail address registered to the account.
The account recovery works only with registered accounts, obviously enough. As for accounts connected to a social network account, you must reset the password for said social network account in order to recover the in-game account.
The reason is because social network accounts are "addons" for the accounts on the server and there is a "token" field only for these social network accounts. If you log in with a Facebook account, for instance, a "token" from Facebook's servers will be sent to the game's servers and this will perform the log in procedure.
If you have linked a social network account to your in-game account, the only possibillity to access it is by using said social network account. This applies also to the account recovery procedure; should you forget your password, the only way to reset it is through the social network's servers.